User:Chief Engineer/Sandbox
Admin help, or ahelp, is an in-game method of communicating with the admins. It's main purpose is for notifying admins of things which require their intervention, such as rule violations. Conversations between a player and administrators using the ahelp system are also often referred to as an ahelp.
Starting an ahelp
An ahelp can be started by either an administrator or a player. Whenever a player receives a message from an administrator through ahelp, they will hear a bwoink and the message window will open if it is not already open. When players send a message, all active administrators will be able to see it, the message will also be logged to allow offline administrators to see it.
Players can start an ahelp by opening the window and sending a message. The window can be opened with the hotkey (F1 by default), the "AHelp" button, or the openahelp command.
When to ahelp
Ahelps should generally not be used for anything that does not require attention from administrators.
Possible rule violations
Players are encouraged to ahelp even if they're unsure if administrator attention is actually needed since they generally do not know all the information about a specific situation, like the antag status of another player. However, players are expected to have reasonably come to the conclusion that administrator attention may be needed.
Admin checking
Using ahelp to say "Hi" or tell an administrator about how a round is going when no intervention is required are some examples of inappropriate uses of ahelp. Using the ahelp system to attempt to determine if an administrator is currently online is considered admin checking, a violation of the rules.
Mentoring
Players can use ahelp to ask mechanics questions related to the game that are relevant to the player during the current round. Players can also use the #help channel in the Space Station 14 Discord server for mechanics questions as long as they don't include information about the current round, and are encouraged to do so for anything not immediately relevant.
Bugs and feedback
Ahelp should generally not be used for feedback, it should instead be posted to #bugs-feedback in the Discord server. Ahelp can be used to notify admins of bugs currently affecting you as they can sometimes temporarily fix issues or work around them, however bugs should either be reported to #bugs-feedback in the Discord server or on the [github.com/space-wizards/space-station-14|Space Station 14 GitHub].
Ahelp ettiqute
Lying in ahelps
Always be honest in ahelps. Lying, withholding information, and misrepresenting situations are all likely to turn the situation around onto you.
Message fragmentation
Avoid breaking up messages that you send in ahelp unnecessarily. If something can be sent as one message, don't do something like sent it as 5 short fragments of a message.
Starting an help
When starting an ahelp, your first message should include all the information an administrator needs to begin looking into an issue. For example, when reporting a possible rule violation, try to include the following:
- A way to identify the person or people causing the issue. Ideally this is their username, or character's name, but if that's not possible then knowing what actions they took can be a good substitute.
- What the actual issue is. For example, if you believe someone is self-antagging, include what they've done to make you believe that. When reporting possible self-antagging, it isn't necessary to include why you believe someone is not an antagonist.
Admin response
Keep in mind that administrators are unlikely to share certain information about your ahelp with you. It is very unlikely that you be told if someone is an antagonist or not or that they will confirm whether or not a specific person took a specific action in a round.
Often, ahelps reporting issues will receive a response indicating that they've been handled, or receive no response at all. While neither of these always mean that an administrator took an action against a player, in these cases you should assume that the ahelp was a good ahelp.
The frequency of ahelps can fluctuate dramatically, and the time it takes to respond to one depends on a variety of factors. In cases where there are too many ahelps to be handled in real time, administrators will prioritize ahelps, leaving others to be handled later. For this reason, you may not receive a response to an ahelp even if you are expecting one.
